Communication is hearing what isn’t said
Peter Drucker once said that, “The most important thing in communication is hearing what isn’t said.” Furthermore, one of the pre-suppositions of NLP states that ‘you cannot, not communicate –...
View Article12 Language learning resolutions for 2014
It’s that time of year again, the end of one year and the start of a new one. Time to re-invent, readjust and turn a new page, turn over a new leaf, start again with a clean slate. In a couple of weeks...
View ArticleIf you are feeling down – Get Inspired!
We all get a bit down now and again and often make a mountain out of a molehill – I can’t imagine anyone not being inspired by this amazing person. © 2012, admin. All rights reserved. Copyright...
View ArticleHow do you know when coaching works?
This is a question that anyone involved in coaching – from both sides – client and coach wonder about. There is a thread on LinkedIn with the same title that is well commented, some are a bit too...
View Article25 Ways to Improve your Twitter Experience
OK, I know it has been done before, but it is still a fresh subject for many, and maybe not such a waste of time for seasoned Twitter users either. Anyway, here are, well, just some tips that may or...
View ArticleDeath by Powerpoint – How to kill off a Presentation
You’ve all heard of the expression, “Death by Powerpoint” – a bit of a hackneyed phrase, but nevertheless true, and death by Powerpoint is always fatal – nobody has been known to survive this terrible...
View ArticleDealing with Aggressive Customer Complaints – Using The DESCRI Model
Working in a service industry or in a customer-facing role can be quite stressful, especially when problems arrive with a client. In fact, what we are going to talk about here, can be used in almost...
View ArticleCommunication Problems and Best Practices in Outsourcing
Effective communication plays a big part in the world of outsourcing where people with different nationalities, culture, and interests work in cooperation to achieve their business targets. While it is...
View ArticleHow do you know if you are getting Coaching?
Coaching - the word that either leaves us with very positive or very negative feelings, due in part to the pseudo-psychological techniques that are sometimes used in this almost mystical practice. Now,...
View ArticleWant to be more effective? 20 tips to Create a ‘Not-To-Do’ List
The great thing about process time is that it lets us do just that – take a step back from the breakneck speed of life at work and concentrate more on the How and less on the What of our working lives....
View ArticleThere is More to Listening than You May have Heard!
It may seem strange that in English we have just one word for the act of listening, sometimes used as a verb with ‘to’ and sometimes used without or at times with an exclamation mark when we need to...
View ArticleLeveraging Learning from Annual Appraisals
It’s that time of year again – the swallows are arriving, birds are building their nests, the days are getting longer and warmer, and, oh, yeah, it’s time for the annual appraisals to be rolled-out....
View ArticleCoaching the Alpha Male
Bold, self-confident and demanding, alpha males get things done. But the traits that make them so productive can also drive their coworkers crazy.(Visited 1,297 times, 1 visits today)Readers who viewed...
View ArticleCoaching Tools – The Johari Window
The Johari window was invented by two Americans in the 1950’s, Joseph Luff and Harry to explore relationships and interpersonal skills as part as an activity that gets a person to think fruitfully...
View ArticleTips for Confident and Effective Presentations
Roscoe Tanner famously said, « The human brain is a wonderful thing. It starts working even before the moment that we are born and only stops functioning the moment we get up to speak in public »....
View ArticleWhy Bother Writing Learning Objectives?
Why bother writing Learning Objectives? Why go to the bother of writing learning objectives for your training program? Our business sees many programs that simply wear participants out by being nine...
View ArticleWhy bother writing Learning Objectives?
Many training programs serve no useful purpose for the organization. A primary cause of failure is poorly defined program objectives and learning outcomes. Follow this three-step process for ensuring...
View ArticlePresentation Skills – Preparation part 2
If you have read the first part of this two-part series you will be ready now to put it all together to prepare for a presentation to be at your best and to start enjoying speaking in public – and, to...
View ArticleLook at Yourself After Watching This – How do you Feel?
You may have had a bad week, you know the sort of thing – the boss or your partner getting you down… Maybe your computer has been playing up or you’ve had a hard time with a colleague or a client at...
View ArticlePresentation Skill – Preparation – Part 1
Presentations, that’s speaking in front of an audience, as we all know, are one of the biggest sources of stress that many of us encounter in our working lives, and which turn perfectly confident,...
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